User Agreement

These terms and conditions apply to all purchases made from Qld Cleaning Supplies.


1. Orders & Delivery

All orders placed through this web site are subject to confirmation and acceptance by Qld Cleaning Supplies.

Qld Cleaning Supplies pricing may vary in the event of price increase from manufacturer. However if a product has changed price we take all efforts to ensure this is updated as soon as possible on the website. If required, we will make contact with you and discuss before release. If Qld Cleaning Supplies requests payment for increased prices, you may cancel the order by giving notice to Qld Cleaning Supplies, which must be received within seven days of the announcement of the increase.

Qld Cleaning Supplies or 3rd party transport companies will deliver the goods you order to the address you specify in your order. Despatch is subject to product availability, and delivery lead time is subject to 3rd party transport company. If you would like to check on delivery lead times, please contact Qld Cleaning Supplies before placing your order.

In the even that the goods you have ordered are not available, you will be notified of this by Qld Cleaning Supplies as soon as possible.

If the goods are delivered to your nominated address and signed for, anyone at the delivery address who receives the goods will be presumed by Qld Cleaning Supplies to be authorised to receive the goods.

If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods.

Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged.

Qld Cleaning Supplies reserves the right to restrict sales to retail quantities when supplying resellers and distributors.

Qld Cleaning Supplies reserves the right to cancel orders and refund moneys at their discretion.


2. Prices & Payment

For each online order, you must pay:

1. the applicable price for the relevant goods confirmed by Qld Cleaning Supplies; and

2. the delivery and handling fee specified on the web site at that time.

Your order and credit card details are safe and secure. All personal and credit card information provided to Qld Cleaning Supplies is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using the methods stated in the Orders & payment section of this web site

Qld Cleaning Supplies do not accept COD Requests.

Payment is required prior to despatch or collection of the online order.

We will endeavour to keep all information current and up-to-date, however if your required product is not located on the website, we encourage you to contact us via telephone or email to discuss and we will work to assist in supplying the product you require, or a suitable alternative.


3. Products

All Qld Cleaning Supplies products are sent to you in good condition and packaged correctly.

As 3rd party couriers are engaged for some deliveries, Qld Cleaning Supplies cannot guarantee the condition of the product on arrival.

If the delivery / proof of delivery is signed for by your company, you, as the receiver,  accept responsibility of the condition in which it has been delivered. If you have concerns about a product or potential damages sustained, please contact Qld Cleaning Supplies immediately to discuss and determine.


4. Your Online Account Login

This website may enccourage the use of an online account login. This is not a requirement to place an order. This is just for convenience of information being retained on your computer for prompt login and delivery information.

You agree to take responsibility for the safekeeping of your user name and password. You are liable for the cost of any purchases made, even if your user name or password is used by an unauthorised person.

You agree to release and indemnify Qld Cleaning Supplies in connection with any use (whether authorised or unauthorised) of your user name or password. Qld Cleaning Supplies may suspend or cancel your account at any time without prior notice.


5. Payment Options

  1. Payment options available on the website are Paypal and Stripe.
  2. All payments are processed by independent companies, however your statement will reference “Qld Cleaning Supplies” in your list of transactions.

6. Images and Graphics

Qld Cleaning Supplies aims to include up-to-date images and/or graphics of all of the goods on this web site. However, our picture of the goods may differ slightly from the actual goods.

We recommend you read the labels on the goods carefully before using and if additional information is required, please refer to the manufacturer.

If you have any concerns or queries regarding the product which has been supplied, please contact Qld Cleaning Supplies as soon as possible.


7. Privacy

Qld Cleaning Supplies will comply with Qld Cleaning Supplies Privacy Statement. Qld Cleaning Supplies will not reveal your personal information to external organizations except for the purposes of fulfilling your order.


8. Liability

Any liability of Qld Cleaning Supplies in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Qld Cleaning Supplies be limited to:

  1. In relation to goods, the replacement of the goods or the supply of equivalent goods; and
  2. In relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

9. Changes to Terms

Each order is governed by the terms and conditions current when the order is placed. Qld Cleaning Supplies may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.


10. Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland, Australia and shall be subject to the non-exclusive jurisdiction of the courts of Queensland, Australia.

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